Privacy Policy

1. Information We Collect

We may collect information directly from you, automatically through your use of the Services, and from certain third-party sources.

1.1 Information You Provide Directly

Depending on how you interact with Tech Youth, we may collect:

Contact Information

• Full name;
• Email address;
• Phone number;
• Company or organization name; and
• Other contact details you voluntarily provide when contacting us, submitting a form, or scheduling a consultation.

Account Information

• Phone number or email address;
• Password;
• Account preferences;
• Authentication and verification information, including OTP verification information; and
• Other information necessary to create and maintain your account.

Project Information

• Project descriptions and requirements;
• Business and operational information;
• Files, documents, and materials you provide;
• Technical requirements and specifications; and
• Other information you voluntarily provide for project evaluation, planning, development, or delivery.

Payment and Billing Information

• Billing name;
• Transaction information;
• Payment status;
• Invoice information; and
• Other information necessary to process payments.

Payment transactions may be processed through third-party payment providers. Tech Youth does not store complete payment card numbers unless expressly stated otherwise and lawfully required.

1.2 Information Collected Automatically

When you access or use the Services, certain information may be collected automatically, including:

• IP address;
• Browser type and version;
• Operating system and device information;
• Pages or features accessed;
• Date and time of access;
• Time spent on particular pages or features;
• Referring and exit URLs;
• General usage and interaction information;
• Device identifiers or similar technical information; and
• Security and diagnostic information.

We may use cookies and similar technologies to collect certain information about your use of the Services. For additional information, please refer to our Cookie Policy.

1.3 Information Received From Third Parties

We may receive information from third-party service providers where necessary to provide, secure, operate, or improve the Services. Such sources may include:

• Analytics providers;
• Authentication and identity providers;
• Payment processors;
• Hosting and infrastructure providers;
• Customer support providers; and
• Other service providers acting on our behalf.

The information received from third parties will be handled in accordance with this Privacy Policy, applicable contractual requirements, and applicable law.

2. How We Use Your Information

We may use personal information for the following purposes:

• To provide, operate, maintain, and improve our Services;
• To respond to consultation requests, inquiries, and project requests;
• To evaluate, scope, plan, develop, and deliver projects;
• To create, manage, and secure user accounts;
• To verify user identity and provide OTP-based authentication;
• To process payments, invoices, and related transactions;
• To provide customer support and respond to communications;
• To send service-related announcements, administrative notices, and security alerts;
• To send marketing communications where permitted and, where required, with your consent;
• To allow you to manage your preferences and account settings;
• To analyze usage patterns and improve the performance, design, functionality, and user experience of the Services;
• To detect, prevent, investigate, and respond to fraud, abuse, unauthorized access, security incidents, and other potentially harmful activity;
• To protect the rights, property, safety, and security of Tech Youth, our users, and other parties;
• To comply with applicable laws, regulations, legal processes, and governmental requests; and
• To enforce our agreements, policies, and terms.

3. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following legal bases:

3.1 Contract

We may process information where necessary to enter into, perform, or manage a contract with you, including providing Services you have requested.

3.2 Legitimate Interests

We may process information where necessary for our legitimate business interests, including improving our Services, maintaining security, preventing fraud and abuse, and protecting our systems and users, provided that such interests are not overridden by applicable rights and interests.

3.3 Consent

We may process information based on your consent where consent is required by applicable law, including for certain marketing communications and optional cookies or similar technologies. You may withdraw consent at any time where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

3.4 Legal Obligations

We may process and retain information where necessary to comply with applicable laws, regulations, legal processes, record-keeping requirements, or lawful requests from competent authorities.

4. How We Share Your Information

We do not sell your personal information. We may disclose or provide access to personal information to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy:

4.1 Service Providers

We may share information with trusted service providers that assist us with:

• Website and application hosting;
• Cloud infrastructure;
• Analytics;
• Email delivery;
• Customer support;
• Payment processing;
• Authentication and security;
• Data storage; and
• Other operational or technical services.

These providers may process personal information on our behalf and may be subject to appropriate contractual, confidentiality, and security obligations.

4.2 Professional Advisers

We may disclose information to professional advisers, including lawyers, accountants, auditors, consultants, and other professional service providers where reasonably necessary for legitimate business, legal, financial, compliance, or operational purposes.

4.3 Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, regulation, court order, legal process, or governmental request, or where reasonably necessary to:

• Protect our rights or property;
• Protect the safety of our users or others;
• Investigate suspected fraud, abuse, or unlawful activity; or
• Enforce our agreements and policies.

4.4 Business Transfers

In the event of a merger, acquisition, restructuring, financing, reorganization, sale of assets, or other business transaction, personal information may be transferred as part of the relevant transaction, subject to applicable law and appropriate safeguards.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce agreements, maintain appropriate business records, and protect our legitimate interests. As a general guideline:

• Consultation requests and project-related records may typically be retained for up to five (5) years, unless a longer or shorter retention period is required or permitted by applicable law.
• Account information is generally retained while your account remains active.
• Following account closure, account-related information will be deleted or anonymized within a reasonable period, subject to applicable legal, contractual, security, and record-keeping requirements.
• Certain information may be retained for longer periods where necessary to comply with legal obligations, resolve disputes, prevent fraud, or establish, exercise, or defend legal claims.

Retention periods may vary depending on the nature and purpose of the information.

6. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures may include:

• Encryption of information in transit;
• Access controls;
• Authentication and OTP verification;
• Least-privilege access practices;
• Security monitoring and controls;
• Appropriate administrative safeguards; and
• Reasonable organizational and technical security procedures.

However, no method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

7. International Data Transfers

Your personal information may be processed, stored, or accessed in countries other than the country in which you reside. This may occur where our hosting providers, technology providers, payment processors, analytics providers, or other service providers operate. Where required by applicable law, we will take reasonable steps to implement appropriate safeguards for international transfers and processing of personal information.

8. Your Privacy Rights

Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information, subject to applicable legal exceptions;
• Object to certain processing activities;
• Request restriction of certain processing;
• Request portability of certain personal information;
• Withdraw consent where processing is based on consent; and
• Lodge a complaint with a relevant supervisory, regulatory, or data protection authority.

To exercise any applicable privacy rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before processing certain requests to protect your information and prevent unauthorized requests. We will respond to valid requests within the timeframe required by applicable law.

9. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate and secure the Services;
• Maintain user sessions;
• Support authentication;
• Remember preferences and settings;
• Understand how users interact with the Services;
• Analyze performance and usage;
• Improve functionality and user experience; and
• Support marketing or campaign measurement where enabled and permitted.

Where required by applicable law, optional cookies and similar technologies will only be used after obtaining the required consent. For more information about the types of cookies we use and the choices available to you, please review our Cookie Policy.

10. Minimum Age Requirement

The Services are intended for individuals who are at least eighteen (18) years of age. To use the Services and enter into a legally binding agreement with Tech Youth, you must be at least 18 years old, subject to applicable law. This minimum age requirement is intended to align the use of our Services with the applicable legal age of majority in Nepal.

Individuals under 18 years of age must not use the Services to enter into a binding agreement with Tech Youth. If we become aware that we have collected personal information from an individual who does not meet the applicable minimum age requirement, we may take reasonable steps to delete or restrict such information, subject to applicable law.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, legal requirements, or regulatory obligations. When we make material changes, we will update the "Last Updated" date at the beginning of this Privacy Policy and may provide additional notice where required by applicable law. Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy, to the extent permitted by applicable law.

12. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:

Tech Youth Pvt. Ltd.
Email: techyouth.ai@gmail.com
Phone: +977 9763428769

When contacting us regarding a privacy request, please provide sufficient information for us to understand and process your request. We may request additional information to verify your identity where reasonably necessary.

Related policies: Acceptable Use Policy · Cookie Policy · Disclaimer · Terms of Service